Refund policy

Last updated: September 2026

At Elysian Vintage, we want you to be happy with your purchase. Because our collection consists of carefully selected vintage pieces, each item is unique and may have its own characteristics associated with age and previous ownership.

Please read the following policy carefully before making a purchase.

1. Return Period

We accept return requests within 14 days of delivery.

If you wish to return an item, please contact us within 14 days of the date your order was delivered. Return requests submitted after this period may not be accepted.

2. Return Conditions

To be eligible for a return, the item must:

Be unworn and in its original condition
Be free from stains, odors, alterations, or damage that occurred after delivery
Include the original packaging and barcode sticker, where applicable
Include your order number or other valid proof of purchase

We reserve the right to refuse a return if the item does not meet these conditions.

3. Vintage Condition

Our products are vintage and may show minor signs of age or previous use. These characteristics can be part of the nature and character of vintage fashion.

Any notable imperfections or condition details should be reviewed in the product description and photographs before purchase.

Minor variations consistent with the item's vintage nature do not necessarily qualify as defects.

4. How to Request a Return

To request a return, please contact us through our Contact Us page and provide:

Your order number
The item you wish to return
The reason for the return
Photographs of the item, if requested

Please do not send an item back before receiving return instructions from our team.

5. Return Shipping

Customers should contact us before returning an item so we can provide the appropriate return instructions.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be processed to the original payment method.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the item and packaging so we can review the issue and determine the appropriate resolution.